This is a courtesy translation. The English version is the legally binding document.

Privacy Policy

Last updated: 2026年10月11日

1. Introduction

Welcome to Vocaid ("we," "us," or "our"). Vocaid LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice interview practice and recruitment platform (the "Service").

By accessing or using Vocaid, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our Service immediately.

This policy applies to all users of our Service, including individual job seekers (B2C), organizational recruiters and hiring managers (B2B), and candidates invited to interview through organizational links.

Data Protection Contact: support@vocaid.ai

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Full name and email address
  • Account credentials (hashed and encrypted)
  • Phone number (for verification purposes)
  • Resume and professional information (job history, education, skills)
  • Date of birth (for age verification — you must be 18 or older)
  • Organization name and role (for B2B accounts)
  • Payment information (processed securely through Stripe — we do not store card numbers)

Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

  • Device information (browser type, operating system, device model)
  • IP address and approximate geographic location
  • Usage patterns, page views, and session duration
  • Performance metrics and error logs
  • Referral source and landing page URL
  • Cookie identifiers and similar tracking technologies (see Section 12)

AI 处理

When you use our interview features, our AI systems process the following data with your explicit consent:

  • 您面试回答的音频录音
  • 通过语音转文字 AI 从您的口头回答生成的文字记录
  • 语音特征，包括语速、清晰度和填充词频率，由您的文字记录和回答时间推导得出
  • AI 生成的表现评分、反馈和辅导建议
  • 由您的简历、文字记录和个人资料衍生的数值表示（嵌入向量），用于个性化辅导和匹配职位信息（参见下文“衍生数据与嵌入向量”）

衍生数据与嵌入向量

为支持搜索、辅导和职位匹配，我们会将您的部分内容——您的简历、面试文字记录、反馈和个人资料信息——转换为称为嵌入向量（embeddings）的数值表示。嵌入向量由您的个人数据衍生而来，我们将其视为个人数据：它们与您的账户一同安全存储，绝不会为第三方自身目的与其共享，并会在底层内容被删除时一并删除，包括您行使删除权时（参见“Your Rights”一节）。

职位信息与匹配

我们汇总来自第三方招聘平台公开发布的职位信息；如果您拥有个人资料或已上传简历，我们会将职位要求与您的技能和偏好进行比对，为您推荐相关职位。这一匹配完全在 Vocaid 内部进行：招聘平台不会从我们这里获得您的个人资料、简历或身份信息。如果您点击跳转到外部职位页面，即离开 Vocaid，目标网站自身的隐私政策将适用；我们会记录该点击（哪条职位、何时）并保留 180 天，以改进推荐。

3. Voice Processing Notice

Vocaid uses advanced speech-to-text and voice analysis technology to process your spoken interview responses. This section provides specific details about how your voice data is handled.

What We Process

  • 语音转文字转录：您的口头话语通过第三方 AI 服务（Microsoft Azure Speech Services、Azure OpenAI、Deepgram、ElevenLabs）实时转换为文字。音频以流式方式传输和处理，这些服务提供商不会在处理会话之外永久存储音频。
  • Voice analysis: We analyze speech characteristics including pace (words per minute), use of filler words, pauses, sentence structure, and overall clarity to provide communication coaching feedback.
  • Voice patterns: Acoustic features of your voice may be analyzed as part of interview feedback. These patterns are considered biometric information under certain laws (see Section 7).
  • AI Coach synthetic voice (optional): The AI Coach can read its coaching tips and a short summary of your feedback aloud using an AI-generated voice (ElevenLabs text-to-speech). This is text-to-speech only — your text is sent for synthesis and no microphone audio or recording of your voice is sent on this path. It is opt-in and off by default. This is a speech-output feature and is separate from the voice interview agent described above.

What We Do Not Do

  • We do not create permanent voiceprints or voice identification profiles
  • We do not use your voice recordings to identify you across sessions or platforms
  • We do not sell, license, or share raw audio recordings with third parties for their own purposes
  • We do not use emotion inference or sentiment analysis on voice recordings (prohibited under EU AI Act Article 5(1)(f) for workplace contexts)

语音数据保留：原始音频录音在每次会话结束后保留 90 天，随后永久删除。面试文字记录在每次会话结束后保留 180 天，随后永久删除。衍生分析数据（评分和反馈）在您的账户存续期间保留。

4. How We Use Your Information

We use the information we collect for the following purposes:

  • 提供、维护并改进我们的面试练习和招聘服务
  • 根据您的简历、目标职位和经验水平生成个性化面试问题
  • 通过将职位要求与您的个人资料、简历和偏好进行比对，为您推荐并排序相关职位信息
  • 根据您的面试会话生成表现分析、评分和辅导反馈
  • 处理音频录音以提供全面的面试反馈
  • 处理付款、管理您的订阅并管理您的账户
  • 发送事务性通讯（面试结果、账户通知、密码重置）
  • 发送有关技巧和新功能的营销通讯（仅在您选择同意后）
  • 确保我们平台的安全性、完整性和可用性
  • 遵守法律义务并回应主管机关的合法要求
  • 进行汇总的匿名化分析以改进我们的 AI 模型（见第 6 节）

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data under the following legal bases:

  1. Consent (Article 6(1)(a)): For biometric processing, video analysis, voice analysis, marketing communications, and optional AI training data usage
  2. Contract (Article 6(1)(b)): To provide the Service you have subscribed to, process payments, and deliver interview feedback
  3. Legitimate Interest (Article 6(1)(f)): For platform security, fraud prevention, and aggregated analytics
  4. Legal Obligation (Article 6(1)(c)): For tax records, law enforcement requests, and regulatory compliance

5. AI and Automated Decision-Making

Vocaid uses artificial intelligence throughout the interview process. We believe in transparency about how AI affects your experience.

What Our AI Does

  • 根据职位描述和您的简历生成量身定制的面试问题
  • 使用自然语言处理进行语音面试
  • 实时转录您的口头回答
  • 从多个维度（沟通、解决问题、技术深度、领导力、清晰度）为您的面试表现评分
  • 提供详细的辅导反馈和改进建议

What Our AI Does Not Do

  • Make final hiring decisions — all AI outputs are recommendations, not decisions
  • Infer emotions or emotional states (prohibited under EU AI Act for workplace contexts)
  • Use facial recognition to identify individuals
  • Apply different scoring criteria based on race, gender, age, disability, or other protected characteristics
  • Share individual results with anyone without your consent (B2C) or your organization's authorized access (B2B)

Human Oversight

For B2B hiring workflows, AI-generated scores and analysis are presented as recommendations to human reviewers. Hiring managers retain full authority over hiring decisions. Candidates may request human review of any AI-generated score or assessment.

Limitations

AI-generated scores are probabilistic assessments, not objective measurements. Performance may vary based on language, accent, audio quality, internet connection, and other factors. Scores should be interpreted as one data point among many, not as definitive evaluations of a candidate's abilities.

6. AI Training and Model Improvement

We are committed to transparency about how your data may be used to improve our AI systems.

If you opt in to AI model improvement during onboarding or before an interview session, your anonymized and aggregated interview data may be used to improve Vocaid's AI models. This includes anonymized transcripts, scoring patterns, and aggregated behavioral signals.

We do not use your raw audio recordings, video recordings, or personally identifiable information for AI training. All training data is irreversibly anonymized before use.

You can opt out of AI training data usage at any time through your account settings or by contacting us at support@vocaid.ai. Opting out does not affect your access to or experience with the Service.

Third-Party AI Services

We use the following third-party AI services to power our platform. Your data is processed under our Data Processing Agreements with each provider:

  • Azure OpenAI Service (Microsoft): Powers interview conversation, question generation, and scoring. Data is not used to train Microsoft's models.
  • Deepgram: Powers the real-time voice interview agent (speech-to-text, conversation flow, and speech synthesis). Audio is processed in real-time and not retained.
  • ElevenLabs: Powers the real-time voice interview agent across all interview languages — speech-to-text, speech synthesis, and conversation relay. Audio is processed in real-time and not retained.
  • Azure Face API (Microsoft): Used for face detection and liveness verification only (not facial recognition). No Limited Access features are used.
  • Anthropic (PBC)：驱动面试对话（问题流程和追问，通过 OpenRouter 路由）以及部分 AI 辅助功能（内容生成），这些功能直接调用 Anthropic 的 API。面试评分、反馈、辅导聊天、简历分析以及应用内助手/导览教练功能运行在 Azure OpenAI 上，仅在我们与 Anthropic 的数据处理协议涵盖该数据的情况下才会路由至 Anthropic。Anthropic 不会使用 API 输入来训练其模型。
  • OpenRouter Inc.：将面试对话和内容生成提示词转发至 Anthropic Claude 模型的路由层；仅在传输过程中处理提示词内容。它不会收到您的简历、评分或反馈。

7. Biometric and Sensitive Data

视频录制、面部活体验证、注视追踪和基于摄像头的行为分析目前已在 Vocaid 全平台停用——不会采集任何视频，也不会收集或处理任何面部数据或来自摄像头的数据。我们的服务确实会通过音频录音和文字记录处理您的语音以提供面试反馈；我们不会创建声纹，也不会使用您的语音来识别您的身份（参见“Voice Processing Notice”一节）。如果我们将来重新启用任何基于摄像头的功能，我们将更新本政策、提前通知您，并在开始任何收集之前征得您单独的明确同意。

We do not sell, lease, trade, or otherwise profit from your biometric data. Biometric data is never shared with third parties for their own commercial purposes.

Illinois BIPA Notice

If you are a resident of Illinois, the Biometric Information Privacy Act (740 ILCS 14) provides you with specific rights regarding your biometric data. We provide this written notice and obtain your written consent before collecting biometric identifiers or biometric information. You may contact us at support@vocaid.ai to exercise your BIPA rights.

Purpose of Collection

我们处理语音数据（音频录音和文字记录）仅用于提供面试反馈和辅导建议。这些数据不用于身份识别目的。在基于摄像头的功能停用期间，不会出于任何目的收集面部几何特征数据。

Retention and Destruction

  • 原始音频录音：保留 90 天，随后通过安全擦除方式永久删除
  • 视频录制、面部检测数据和活体验证：目前不收集——这些功能已在全平台停用（参见本节的同意段落）
  • 衍生评分和反馈：在您的账户存续期间保留；账户删除后 30 天内删除
  • 在这些功能停用之前收集的历史摄像头数据已被永久删除

8. 可穿戴设备与健康数据（Vocaid Health）

Vocaid Health 是独立于面试练习的产品。除非你主动为其连接可穿戴设备或健康数据源，本节所述的任何处理都不会发生。如果你从未连接任何数据源，我们不会收集、接收或处理你的任何健康或可穿戴数据。

健康数据在 GDPR 中属于特殊类别个人数据（第 9 条），在《加州消费者隐私法》《华盛顿州我的健康我的数据法》以及内华达州 SB 370 等法律中属于敏感数据或消费者健康数据。我们据此处理，并在这些制度存在差异时采用更严格的标准。

可连接的数据源及其提供的内容

连接由你本人在服务商自己的授权页面上、通过我们的聚合合作伙伴完成。我们从不索取也从不接收你的设备账号密码。视数据源与你的授权范围，我们可能接收：

  • 睡眠数据（时长、阶段、时间点及据此得出的睡眠评分）
  • 活动与训练数据（训练场次、时长、强度、步数）
  • 恢复与状态指标，包括心率与心率变异性
  • 你在数据源中记录的身体指标（如体重或静息数值）
  • 在数据源提供且你授权的情况下的营养与血糖数据
  • 所连接数据源本身的标识，以及每次同步的时间戳

可用性因服务商而异，并在早期访问期间逐步开放。我们只接收服务商 API 针对你所授予权限返回的数据类别。

我们的使用目的

用于把你自己的面板与趋势呈现给你，并让 Vocaid Health 助手基于你自己的数据回答问题。我们不会将你的健康或可穿戴数据用于训练模型、构建广告画像，也不会据此作出对你产生法律效果或类似重大影响的自动化决策。

这不是医疗服务

Vocaid Health 是一款通用健康产品。它不是医疗器械，不诊断、治疗、治愈或预防任何疾病，其展示的任何内容均不构成医疗建议。它不能替代合格临床医生的诊治，你不应因在其中读到的内容而延误就医。

我们不出售你的健康数据

我们不会为换取金钱或其他有价对价而出售、许可、出租或以其他方式披露你的健康或可穿戴数据，也不会为跨情境行为广告而共享这些数据。允许你把数据的一部分分享给专业人士——教练、医生、机构或研究项目——的功能仍处于设计阶段，目前尚未提供；任何此类功能上线时，都将在任何一条记录被移动之前要求单独且具体的同意，并会先行更新本政策。

我们保留多久

在数据源保持连接且你的账户处于开启状态期间。断开数据源会立即停止后续收集。删除健康数据或注销账户后，我们将在 30 天内将其从生产系统中移除，并按正常的备份到期周期从备份中移除。

你的控制方式

  • 随时连接或断开任何数据源，不影响账户的其他部分
  • 以机器可读格式导出我们收集的关于你的健康数据
  • 无需先联系客服，即可删除健康数据或彻底注销账户
  • 按数据源撤回同意——撤回不影响同意有效期间已经进行的处理

本节描述的是早期访问期间的 Vocaid Health。措辞刻意保持克制：对于尚未构建的能力，我们如实说明，而不是对我们并不处理的数据预留权利。

9. Data Sharing and Transfers

We share your personal data only in the following circumstances:

  • Service Providers: With trusted third-party providers who process data on our behalf (cloud hosting, payment processing, AI services) under strict Data Processing Agreements
  • B2B Organizations: If you are a candidate invited through an organizational link, your interview results and scores are shared with the inviting organization as disclosed before your interview
  • Legal Requirements: When required by law, subpoena, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
  • With Your Consent: In any other circumstance where you have provided explicit consent

Cross-Border Data Transfers

Vocaid在全球范围内运营。您的数据可能被传输至您居住国以外的国家（包括美国）并在当地处理。我们与每一家服务提供商单独落实传输保障措施。对于来自欧洲经济区或瑞士的传输，欧盟委员会批准的标准合同条款 (SCC) 已与部分服务提供商生效，正在与其余提供商签署。对于来自英国的传输，我们正在落实英国国际数据传输协议 (IDTA) 或欧盟标准合同条款的英国附录。对于来自巴西的传输，我们正在与位于巴西境外的各服务提供商签署ANPD标准合同条款（第CD/ANPD 19/2024号决议）。

Sub-Processors

A current list of our sub-processors and their processing locations is available upon request by contacting support@vocaid.ai.

10. Data Retention

We retain your data for the following periods:

  • 账户信息（姓名、电子邮件、个人资料）：在您的账户存续期间保留，删除请求后再保留 30 天
  • 音频录音：每次会话结束后保留 90 天，随后永久删除
  • 视频录制：视频采集功能目前已停用（参见“Biometric and Sensitive Data”一节）；任何历史视频录像遵循同样的 90 天删除计划
  • 面试文字记录：每次会话结束后保留 180 天，随后永久删除（或在账户删除后 30 天内删除，以先到者为准）。反馈中引用的文字记录摘录按同样的 180 天计划移除
  • AI 生成的反馈和评分：在您的账户存续期间保留；账户删除后 30 天内删除
  • 简历数据：在您的账户存续期间保留；账户删除后 30 天内删除
  • AI 教练聊天记录：保留 90 天，随后永久删除
  • 求职活动（您对外部职位信息的点击）：保留 180 天
  • 营销归因事件：保留 180 天
  • 行为分析数据：目前不收集——基于摄像头的行为分析已停用（参见“Biometric and Sensitive Data”一节）
  • 支付记录：按适用财务法规要求保留 7 年
  • 同意记录：出于法律合规要求保留 7 年
  • 汇总分析数据：无限期保留（完全匿名化，无法关联到个人）

You may request earlier deletion of your data (except where retention is legally required) by contacting us at support@vocaid.ai or through your account settings.

You may optionally opt in to extended retention, allowing us to keep your interview recordings and transcripts beyond the standard schedule to improve interview analytics and AI quality. This is off by default and you can withdraw it anytime in your account settings; otherwise your data is deleted on the standard schedule described above.

11. Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. Select your region below to see the rights that apply to you.

Right to Know

Know what personal information we collect, use, disclose, and sell

Right to Delete

Request deletion of personal information we have collected

Right to Opt-Out of Sale/Sharing

Opt out of the sale or sharing of your personal information (Vocaid does not sell personal information)

Right to Non-Discrimination

Not be discriminated against for exercising your privacy rights

Right to Correct

Request correction of inaccurate personal information

Right to Limit Use of Sensitive PI

Limit our use and disclosure of your sensitive personal information to what is necessary for the Service

To exercise these rights, contact us at support@vocaid.ai or visit our CCPA Notice at Collection page. We will verify your identity and respond within 45 days.

12. Children's Privacy

Vocaid is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. All users must verify their age during account creation.

If we learn that we have collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe a child under 18 has provided us with personal information, please contact us immediately at support@vocaid.ai.

13. Cookie and Tracking Technologies

We use cookies and similar tracking technologies to operate our platform, analyze usage, and deliver relevant experiences. For a detailed description of the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the address associated with your account) and/or through a prominent notice on our platform at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Email: support@vocaid.ai

We aim to respond to all privacy-related inquiries within 30 days.